Fix Microsoft Word has encountered a problem and needs to close on Mac

“Microsoft Word has encountered a problem and needs to close” error mostly occurs on Mac 2011 and Mac 2008 versions when users try to open a document file on their device.

On the screen will display the full error message as below:

“Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience”.

In the following article, Betdownload.com will show you some ways to fix “Microsoft Word has encountered a problem and needs to close” on Mac.

1. Cause of error “Microsoft Word has encountered a problem and needs to close”

As mentioned above, there are many causes of “Microsoft Word has encountered a problem and needs to close” error on Mac, possibly due to:

– Word options are corrupted.
– Profile account is faulty.
– The application file is corrupted.
– Other programs running in the background prevent Word on Mac from working properly.

Refer to the next content below in the article to learn how to fix “Microsoft Word has encountered a problem and needs to close” error on Mac.

2. Fix “Microsoft Word has encountered a problem and needs to close” error on Mac

Method 1: Reset the Word options

One of the causes of the “Microsoft Word has encountered a problem and needs to close” error is that the Word options are corrupted and damaged. The solution to this error is to reset the Word options.

Note: resetting the Word options on Mac may delete the custom settings you have set. If specific keyboard shortcuts are enabled, you will have to reset them again.

Step 1: Close all programs running on the Mac.

Step 2: Access Go => Home => Library.

On Mac OS X 10.7 (Lion) or higher, just click Go => press and hold Option key => click to select Thư viện.

Step 3: Open the folder Preferences. Here find the file named com.microsoft.Word.plist. Drag and drop this file to the desktop.

If the file cannot be viewed, in Preferences, find the Microsoft subdirectory, the com.microsoft.Word.plist file will be there. Drag and drop files to the desktop.

If you install Service Pack 2, you access Application Support =>Microsoft =>Microsoft.

Try opening the Word file and see if the error still appears. If the error no longer exists, close the program, then drag and drop the files to the default location. Reopen Word again, if the error no longer shows, proceed to drag the files on the desktop to Trash.

In case if the error “Microsoft Word has encountered a problem and needs to close” still occurs, follow the steps below:

Step 1: Close all programs and applications running on the Mac.

Step 2: Access Go =>Home =>Thư viện.

On Mac OS X 10.7 (Lion) or higher, just click Go => press and hold Option key => click to select Thư viện.

Step 3: Open the folder Application Support =>Microsoft =>Office =>User Templates.

Step 4: In the directory User Templates, Find and drag files Normal.dotm to the desktop.

Step 5: Try reopening the Word file to see if the error persists, if the error no longer drags the files into the trash.

If the error is still displayed on the screen, refer to the other ways to fix it below.

Method 2: Create a new account

Another cause of the “Microsoft Word has encountered a problem and needs to close” error may be due to a corrupted user account. So in this case, the solution to the error is to create a new user account.

Method 3: Use the Repair Disk Permissions option

On Mac OS X 10.2 and above built-in feature called Repair Disk Permissions. This feature is used to handle operating system issues and issues.

If none of these work, the solution is to use the Repair Disk Permissions feature to fix “Microsoft Word has encountered a problem and needs to close” on Mac:

Step 1: Click here Go, choose Utilities.

Step 2: Access Disk Utility.

Step 3: Choose your Mac computer hard drive.

Step 4: Open tab First Aid.

Step 5: Choose Repair Disk Permissions.

After the scan has finished, try opening Word again and check if the error persists.

Method 4: Perform a clean boot / put the Mac into Safe Mode

The source of the error “Microsoft Word has encountered a problem and needs to close” on Mac may be due to other programs running on the system, preventing Word from working properly.

In this case, the solution is to boot the Mac into Safe Mode to determine which software and programs are causing the problem.

Step 1: Restart the Mac.

Step 2: If the boot sound is heard, press and hold Shift key on the keyboard.

Step 3: On the screen appears the Apple logo, then release your hand Shift key.

Step 4: The Safe Boot option will now appear on the Startup window.

Note: To perform a clean boot on a Mac, you must be logged into the Admin account.

Method 5: Reinstall Office on Mac

Corrupted Office application files can also cause Word errors on Mac. So the solution is to uninstall and reinstall Office on Mac and see if the error persists.

To download Office for Mac and install, go here: Office 2016 for Mac

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The article above Taimienphi.vn has shown you how to fix “Microsoft Word has encountered a problem and needs to close” on Mac. Also readers can refer to some other posts already on Taimienphi.vn to learn how to fix icon errors Word does not display on .doc documents and .docx.